Lola AI
Turn conversations into conversions with Lola AI—your always-on customer support and sales assistant.
Best AI Agent for Scalable Customer Support Automation
Category: Conversational AI, Customer Service Automation
Website: https://worktual.co.uk/product/lola/
Free Plan: No
Best For: SMBs, eCommerce, SaaS, and Enterprises scaling support and lead generation
Rating: ⭐⭐⭐⭐☆ (4.8/5 based on automation, NLP capabilities, and integrations)
Problem
Handling thousands of customer conversations daily without burning out your support team isn’t easy. Businesses struggle with delayed responses, missed leads, and inconsistent support experiences—especially during peak hours or scaling phases.
That’s where Lola steps in. As businesses look to automate the bulk of their customer interactions, Lola helps cut support costs, boost response times, and engage leads without sacrificing quality.
What is Lola?
Lola is a smart conversational AI platform by Worktual, built to manage complex, multi-turn customer conversations across chat, email, social platforms, and more.
It’s designed to automate FAQs, bookings, payments, product inquiries, and lead qualification—working 24/7, without taking breaks or missing a message. With Lola, businesses can deliver human-like interactions using natural language, support multiple languages, and personalize user experiences without writing a single line of code.
How Does Lola Work?
It’s a plug-and-play AI assistant:
Users interact via website, WhatsApp, Messenger, SMS, or email.
Lola detects user intent, context, and tone using NLP & ML.
It responds instantly or escalates to a human agent when needed.
You get lead capture, appointment bookings, product suggestions, and more—fully automated.
Admins can customize chat flows, brand appearance, trigger conditions, and lead routing rules with ease.
Key Features & Benefits
Core Features
Multi-Channel Chat Support
Intent Recognition & Context Retention
Real-Time Agent Assist with AI Suggestions
Automated Booking, Payment & CRM Integration
Lead Gen via Chat Triggers & Pre-chat Forms
Business Benefits
Save up to 70% on support costs
Handle complex issues without hand-holding
Reduce customer wait times by 10x
Boost qualified lead capture by up to 4x
Stay online 24/7 without human effort
Use Cases & Applications
eCommerce: Answer product questions, track orders, recover carts
SaaS: Assist users with onboarding, troubleshooting, and support tickets
Healthcare: Manage appointment booking, patient queries, and feedback
EdTech: Help students with admissions, course content, and reminders
Agencies: Scale client support without growing the team
Who Should Use Lola?
Growing startups and SMBs automating customer service
Enterprises needing 24/7 multilingual support
Sales teams looking to convert inbound inquiries
Customer success leaders focused on CSAT and retention
Anyone tired of juggling chats, emails, and missed DMs manually
Pricing & Plans
| Plan | What You Get |
|---|---|
| Custom Plan | Full chatbot access, lead gen, payments, CRM sync, multi-lingual support, and analytics |
| Enterprise | Dedicated account manager, API access, white-labeling, and SLA-backed uptime |
📌 Pricing starts from custom quotes—visit their Pricing Page or contact sales.
Support & Integrations
✅ 24/7 Email Support via support@worktual.co.uk
✅ Setup guides, FAQs, and tutorial videos
✅ API access and webhook-based automations
Integrations:
CRMs: Salesforce, HubSpot, Microsoft Dynamics
Commerce: Shopify, WooCommerce, Magento
Payments: Stripe, Razorpay, PayPal
Calendars: Google Calendar, Outlook
Channels: Facebook Messenger, WhatsApp, SMS, Live Chat
Frequently Asked Questions (FAQ)
Yes, including intent detection, lead gen, and routing to agents if needed.
Upload your logo, brand colors, welcome text, and call-to-action.
Yes. You can build your own forms or use templates.
Most teams go live in 3–5 days.
Use pre-chat prompts, CTAs, or behavior-based triggers to qualify and collect lead data.
Useful Links
Performance Rating Breakdown
| Metric | Score (Out of 5) |
| Automation & Ease of Use | 4.8 |
| Natural Language Accuracy | 4.7 |
| Lead Generation Capability | 4.6 |
| Multi-Channel Support | 4.9 |
| Value for Money | 4.5 |
| Integration Flexibility | 4.7 |
| Support Quality | 4.6 |
Final Thoughts
If you’re serious about cutting customer support costs and capturing more leads without hiring an army of agents, Loladeserves your attention.
Its smart automation, plug-and-play integrations, and real-time insights make it perfect for businesses that want to scale fast while staying efficient.
Whether you run an eCommerce store, SaaS platform, or digital agency, Lola lets you automate the busywork while delivering real results.
